Ordering and Shipping

What forms of payment do you accept?

PayPal​

You may pay with any form of payment set up through your PayPal account.

Credit Card​

You may also pay with a credit card. Credit cards not submitted through PayPal are processed by Stripe.

Mail-In Payment

I strive to make sure ordering my products over the Internet is safe, secure, and convenient. However, you may mail in your order if you prefer by contacting me.

Is my purchase secure?

When you make a purchase through Triumphant Learning, transactions take place directly between your computer and my payment processor’s servers. I only use payment services that do not share your financial information with me so I never see or handle your card number or banking information.

If payment information is stored for a recurring subscription or convenience of future purchases, I never store that information myself, but rely on the payment processor to do so when necessary.

Sensitive information is automatically encrypted for transit using industry-standard SSL Certificates.

I care about your privacy and security so you can purchase with confidence!

When is payment due?

Payment is due in full at the time of your order.

What if I am not satisfied with my purchase?

Due to the digital nature of digital products and the instant access you’ll receive, all sales for digital items, courses, and coaching sessions are final.

Technical Questions

Can I forward a file, digital product, or resource to my friends?

All free and purchased files, digital products, and resources have copyright protection, just like physical books, and cannot be shared. I am excited you think a friend would enjoy and benefit from the resource! Instead of forwarding it to her, share the link to where your friend can follow the steps to download or purchase the resource herself.

It is easy to forget copyright rules when using a digital curriculum since it is so much easier to share a file compared to loaning a book. Copyright is definitely a lot more difficult to enforce with digital books. Check the copyright notice in the front of your book for the specific copyright policy. You may keep a redundant copy of my products for backup purposes, but you may not save or print the curriculum, then pass the digital file on to someone else. If you do give the curriculum away, you should delete and destroy all digital and physical copies in your possession.

I entered my e-mail address to receive your free download but never received an e-mail with the download.

I’m so sorry. Please know I understand how frustrating that is, but I have no control over how email providers deliver email. Sometimes it’s tricky to get the emails through. Start by checking your spam and trash folders. Often times this kind of email will be filtered into there. If you have a Gmail account, be sure to check your promotions tab.

If you looked in both places and still can’t find it, please email me at [email protected] Let me know that you have checked your spam folder and did not receive the email. Please provide as much detail about your problem as possible so I can help you quickly.

Please note: Please do not enter your email again. The form is set up to only send it to you once, so you don’t end up with a ton of emails. I will need to send you the freebie manually and will be happy to do so.

I tried to download the file on my phone, but now the file won’t open. Now what do I do?

Many phones don’t have the necessary software to open digital products. Download the file when you can use a computer.