FAQ

PayPal
​You may pay with any form of payment set up through your PayPal account.

Credit Card
​You may also pay with a credit card. Credit cards not submitted through PayPal are processed by Stripe. 

Mail-In Payment
I strive to make sure ordering my products over the Internet is safe, secure, and convenient. However, you may mail in your order if you prefer using the following steps:

1. Add the items you would like to purchase to your shopping cart and click the “Proceed to Checkout” button.
2. On the checkout page, enter your shipping details and choose your shipping method.
3. Select “Mail a Check” as the payment option and follow the instructions.

Your order will be mailed once your check is processed and clears the bank.

When you make a purchase through Triumphant Learning, transactions take place directly between your computer and my payment processor’s servers. I only use payment services that do not share your financial information with me so I never see or handle your card number or banking information.

If payment information is stored for a recurring subscription or convenience of future purchases, I never store that information myself, but rely on the payment processor to do so when necessary.

Sensitive information is automatically encrypted for transit using industry-standard SSL Certificates.

I care about your privacy and security so you can purchase with confidence!

For products, payment is due at the time of your order. (If you choose to mail in a check, your order will be mailed once your check is processed and clears the bank.

For services, a down payment of $50 is due at the time you schedule your appointment, including appointments for public speaking. Payment in full is due upon completion of the service.

Shipping is included in the price of your order.

Printed Products
While I try to process and ship your order within 24–48 hours of receiving it (on business days), there may be seasons where it may take 72 hours to process your order. If the processing time will be longer than 72 hours, I will contact you with an estimated shipping date and confirm that you still want the items when they can be shipped.

Digital Products
Digital products are available to download as soon as your payment is processed. No physical product will be mailed to you. Your download link will expire after 60 days and may be downloaded 2 times, whichever comes first. To avoid duplicate purchases, please double-checked your order history to make sure you have not previously purchased these files. If you do make a duplicate purchase, a store credit can be issued after proof of duplicate purchases has been shown.

Yes! You are welcome to use any of my resources in a co-op or group class setting. I just ask that if the resource used is a consumable book, each family purchase a copy of either the print or e-book version. If a family has multiple children in the class, I do allow a family to purchase just one book and make copies from it for any members of their immediate household.

Your satisfaction is important to me!

I work hard to provide quality resources that I hope will fit your family well. However, if you are not satisfied with an item, simply follow the procedures below within 30 days of purchase for a refund of its purchase price.

All refunds will be processed within 72 business hours of the request. All requests for refunds must be made in writing through email within and not past the noted refund policy time frame. Any requests made past the date may not be granted. Not all digital products offer refunds. Products not eligible for a refund will be clearly stated on the checkout page. By purchasing any and all products, you agree to adhere to these terms and restrictions.

Digital Products

1. Delete the file from your computer.
2. Delete or destroy any backup copies.
3. Destroy any printed copies you have made.
4. Contact me and state that you have deleted the files as described above.
5. I will issue a refund once I receive your message certifying that you have deleted the file and any copies.
6. Access to the digital files via the product page in my course portal will be revoked.

Online Courses and Programs

If you are not happy with your results, email proof that you completed the assignments in the course, and I will issue you a refund. Access to the course in the course portal will be revoked.

Services

Cancellation of any appointment must be made at least 48-hours prior to the scheduled appointment time. If the appointment is canceled 48-hours or more prior to the scheduled appointment time, your deposit will be refunded. If the appointment is canceled less than 48-hours prior to the scheduled appointment time, a refund of your deposit will be subject to approval. Any fees or penalties I incur from your bank or financial institution will be passed on to you.

All free and purchased files, digital products, and resources have copyright protection, just like physical books, and cannot be shared. I am excited you think a friend would enjoy and benefit from the resource! Instead of forwarding it to her, share the link to where your friend can follow the steps to download or purchase the resource herself.

It is easy to forget copyright rules when using the digital curriculum since it is so much easier to share a file compared to loaning a book. Copyright is definitely a lot more difficult to enforce with digital books. Check the copyright notice in the front of your book for the specific copyright policy. You may keep a redundant copy of my products for backup purposes, but you may not save or print the curriculum, then pass the digital file on to someone else. If you do give the curriculum away, you should delete and destroy all digital and physical copies in your possession.

I’m so sorry. Please know I understand how frustrating that is, but I have no control over how email providers deliver email. Sometimes it’s tricky to get the emails through. Start by checking your spam and trash folders. Often times this kind of email will be filtered into there. If you have a Gmail account, be sure to check your promotions tab.

If you looked in both places and still can’t find it, please email me at [email protected] Let me know that you have checked your spam folder and did not receive the email. Please provide as much detail about your problem as possible so I can help you quickly.

Please note: Please do not enter your email again. The form is set up to only send it to you once, so you don’t end up with a ton of emails. I will need to send you the freebie manually and will be happy to do so.

You will receive a confirmation email to log in to the course portal. If you do not see your order confirmation email, be sure to check your spam and trash folders.

Backing up your data is extremely important! While we don’t like to think about it, computers do crash. And when they do, you run the risk of losing all of your data. Don’t forget to make a backup copy of your files once you get them downloaded successfully. I suggest you use a CD, external storage, or cloud-based storage that you can store away from your computer. If the files on your computer get damaged or lost, you can easily restore them from your backup. To read more about how I store my digital curriculum, check out this post.